As the Head of Technical Support, Deployment & Maintenance, you’ll take the helm of a critical department driving operational excellence across financial technology services. This is a leadership role at the intersection of IT, banking equipment, and FinTech solutions. You will oversee teams in Lithuania and abroad, ensuring seamless installation, support, and innovation in financial infrastructure - from ATMs to payment terminals and beyond. This is your opportunity to shape technical operations, lead transformation, and leave a mark on the future of digital finance.

🔍 Responsibilities:

• Oversee and coordinate department operations, including installation, maintenance, and support of financial equipment and IT systems;

• Lead local and international teams, ensuring efficiency, accountability, and consistent quality standards;

• Plan and allocate work across sub-departments, setting clear KPIs and monitoring execution;

• Guarantee compliance with ISO/IEC 20000-1 standards and continuously improve operational processes;

• Support development and implementation of the company’s IT strategy, enabling advanced technologies in financial services;

• Drive negotiations and prepare contracts related to service sales, leasing, installation, and maintenance;

• Ensure robust data protection and documentation standards across all teams;

• Collaborate with product, operations, and business teams to enhance services and solutions;

• Conduct regular team meetings and performance reviews, reporting directly to executive leadership;

• Manage the department’s budget and provide monthly operational reports.

🎓 Requirements:

• Higher education in engineering, IT, economics, or management;

• 5+ years of leadership experience in IT, FinTech, or technical operations;

• Proven expertise in managing banking equipment deployment and maintenance (ATMs, POS, EFTPOS, electronic safes, etc.);

• Strong project management knowledge, including standards, methodologies, and risk management;

• Experience with MS 365, MS Office, Power BI, and performance analytics tools;

• Fluency in Lithuanian, English, and Russian (minimum B2 level, spoken & written);

• Excellent communication, negotiation, and team leadership skills;

• Ability to manage multiple projects in a high-demand environment.

✨ The Employer Offers:

• A leadership role with regional impact across multiple countries;

• Opportunity to shape technical and IT strategy in a fast-evolving FinTech environment;

• Full-time office-based role in Vilnius with close collaboration across local and international teams;

• Professional development and ongoing training in cutting-edge technologies;

• Collaborative, diverse, and innovation-driven culture;

• Competitive compensation package with clear performance-based growth;

• Strong executive support and resources to drive success.

If you’re ready to lead technical excellence and innovation in FinTech, let’s talk!