🌍 About the Company

The client is an established international provider of banking technology and retail solutions. The company develops software, supplies banking equipment and delivers systems integration, maintenance and technical outsourcing services. Its teams support ATMs, POS and EFTPOS terminals, electronic safes, and related IT infrastructure across multiple countries. Professionals joining the business work with systems that financial institutions depend on for reliable day-to-day operations.

💼 About the Role

As Head of Technical Support, Deployment & Maintenance, you will lead the department responsible for installing, maintaining and supporting banking equipment and related IT systems. You will manage teams in Lithuania and other markets, establish clear performance standards and ensure that resources support operational and commercial priorities. Reporting to executive leadership, you will own the department’s results, budget and contribution to the company’s IT strategy.

🔍 Responsibilities

• Lead technical support, equipment deployment and maintenance operations in Lithuania and international markets;

• Set departmental priorities, distribute workloads and establish measurable KPIs for each operational area;

• Ensure reliable installation, maintenance and lifecycle support for banking equipment, payment terminals and related IT systems;

• Maintain service management processes in line with ISO/IEC 20000-1 and drive practical operational improvements;

• Lead local and international teams, setting clear expectations for accountability, service quality and execution;

• Conduct regular team meetings, performance reviews and development discussions;

• Contribute operational expertise to the company’s IT strategy and technology implementation plans;

• Lead negotiations and prepare contracts covering service sales, equipment leasing, installation and maintenance;

• Maintain effective data protection, technical documentation and operational reporting standards;

• Manage the departmental budget and submit clear monthly performance reports to executive leadership.

🎓 Requirements

• Higher education in engineering, information technology, economics, management or a related discipline;

• At least 5 years of leadership experience in IT, FinTech, banking technology, technical services or operational management;

• Proven experience managing the deployment and maintenance of ATMs, POS terminals, EFTPOS equipment, electronic safes or comparable banking infrastructure;

• Strong knowledge of project management methodologies, service delivery standards and operational risk management;

• Experience establishing KPIs, managing budgets and using performance data to improve service delivery;

• Working knowledge of Microsoft 365, Microsoft Office, Power BI or comparable reporting and analytics tools;

• Lithuanian and English language proficiency at B2 level or higher, both spoken and written;

• Russian language proficiency at B2 level or higher, both spoken and written.

Nice to Have

• Practical experience with ISO/IEC 20000-1 or another recognised IT service management framework;

• Previous experience in FinTech, payments, banking or another regulated sector;

• Experience managing technical teams or service partners across several countries;

• Commercial exposure to technical service, equipment leasing or maintenance agreements.

🤝 Key Competencies

• Decisive leadership and the ability to turn business priorities into clear team objectives;

• Strong negotiation and stakeholder management skills;

• Commercial judgement supported by technical and operational understanding;

• Structured problem-solving and confidence when making high-impact decisions;

• Ability to build accountable teams across functions, cultures and locations.

✨ The Employer Offers

• A senior role with leadership responsibility for a business-critical technical department;

• A salary of €5,000–€6,600 gross per month;

• Professional autonomy to improve processes, service standards and team performance;

• International scope across technical operations in multiple markets;

• Direct influence on the company’s operational and IT priorities;

• Ongoing professional training and technical development;

• Direct collaboration with executive leadership and support for implementing agreed improvements;

• Office-based position in Vilnius.

If you have the technical background, leadership judgement and Russian language skills to run an international service function from Vilnius, apply to discuss the role.