Our client is a fast-growing global payments infrastructure provider enabling businesses to move money seamlessly across borders. With capabilities spanning multi-currency card payments, global payouts, and fiat-to-crypto solutions, they support a wide range of merchants, marketplaces, and fintech platforms.

This role sits at the heart of merchant activation - ensuring businesses are successfully onboarded with acquiring banks and payment partners. It’s a critical position where operational precision meets compliance understanding, requiring someone who can own the process end-to-end and drive results in a fast-paced, multi-stakeholder environment.

🔍 Responsibilities:

• Manage the full lifecycle of merchant onboarding with acquiring banks and payment providers;

• Act as the primary point of contact for merchants throughout onboarding and approval stages;

• Translate compliance, legal, and onboarding requirements into clear client-facing instructions;

• Collect, review, and validate onboarding documentation (corporate, compliance, and commercial);

• Assess document quality beyond checklists - ensuring they meet regulatory and acquirer expectations;

• Identify gaps, inconsistencies, or compliance risks and guide clients on necessary improvements;

• Prepare and structure complete onboarding packages for submission to acquiring partners;

• Coordinate ongoing communication and Q&A between merchants and acquiring banks;

• Track onboarding pipelines, manage SLAs, and proactively resolve bottlenecks;

• Collaborate cross-functionally with compliance, legal, and internal stakeholders to ensure smooth delivery.

🎓 Requirements:

• 2+ years of experience in payments, fintech, or financial services in a client-facing role;

• Proven experience with merchant onboarding, KYC/KYB, or acquiring workflows;

• Strong understanding of key documents (e.g. incorporation docs, UBO structures, AML policies, T&Cs);

• Ability to critically assess documentation quality and identify red flags or compliance gaps;

• Excellent communication skills - able to clearly guide clients through complex requirements;

• Strong organisational and multitasking abilities across multiple onboarding pipelines;

• Working knowledge of AML/KYC principles and regulatory expectations;

• Fluent English (written and spoken); additional languages are a plus.

✨ The Employer Offers:

• Flexible work setup: remote or hybrid depending on your preference;

• Exposure to global payments infrastructure and international clients;

• High ownership role with direct impact on merchant activation and revenue flow;

• Collaborative environment with cross-functional FinTech experts;

• Opportunity to deepen expertise in acquiring, compliance, and onboarding operations;

• Fast-paced, growth-oriented culture with real career progression potential;

• Competitive salary aligned with European FinTech benchmarks.

If you're ready to take ownership of complex onboarding processes and play a key role in scaling global payments operations — let’s talk!