The client is a growing Payment Service Provider operating in a regulated FinTech environment, supporting online merchants with card payments and alternative payment methods. As the business expands its partner network and banking relationships, smooth and well-managed onboarding has become a critical part of daily operations. This role is ideal for someone who enjoys structured, detail-driven work and wants to build hands-on experience at the intersection of payments, partner operations, and compliance. You will play a key role in helping new partners move from initial document collection through to successful activation, while keeping internal processes organised, accurate, and audit-ready.

🔍 Responsibilities:
• Coordinate onboarding processes with partners, counterparties, and internal teams to ensure timely activation and smooth communication
• Collect, review, and process onboarding documents from partners, merchants, and service providers
• Complete bank forms, onboarding questionnaires, compliance templates, and operational application packs with accuracy and attention to detail
• Maintain and organise onboarding trackers, spreadsheets, shared folders, and internal documentation to ensure all case data is complete and current
• Work in task management tools such as ClickUp, Notion, or similar platforms to create, update, track, and follow up on onboarding-related tasks
• Communicate with banks and financial partners throughout the full onboarding lifecycle, from document submission to follow-up queries and final setup
• Handle compliance-related requests, including document clarifications, missing information follow-ups, and data submission support
• Review partner and merchant websites as part of onboarding checks and preliminary due diligence processes
• Monitor the status of ongoing onboarding cases, follow up proactively on open items, and help keep timelines on track
• Ensure all onboarding files, records, and supporting materials are clear, structured, and ready for internal review or audit purposes

🎓 Requirements:
• 1+ year of experience in onboarding, partner operations, compliance support, document processing, or payments operations within FinTech, banking, or financial services
• Strong attention to detail and the ability to work accurately with forms, documents, spreadsheets, and structured information
• Good organisational skills, with the ability to manage multiple parallel onboarding cases at different stages
• Confident communication skills for working with banks, partners, and internal stakeholders in a professional and timely manner
• Experience using spreadsheets, Google Drive, shared documentation environments, and task management tools such as ClickUp, Notion, or similar systems
• Ability to review and verify information across websites, documents, and internal records with a careful and methodical approach
• Proactive, disciplined, and comfortable following through on open items in a structured, deadline-driven environment
• Working proficiency in English; previous exposure to compliance, KYC, or regulated payment environments would be a strong advantage

✨ The Employer Offers:
• A hands-on role in a growing PSP operating in the online payments space
• Direct exposure to partner onboarding, banking communication, and regulated payments operations
• The opportunity to build valuable experience across FinTech operations, onboarding, and compliance-related processes
• Hybrid working model with flexibility
• Supportive team culture with clear workflows and close day-to-day collaboration
• A visible, practical role with real impact on partner activation and operational efficiency
• Growth potential into broader Operations, Compliance, or Partner Management functions over time

If you’re ready to grow your career in FinTech and take ownership of onboarding processes that really matter, let’s talk!