The company is an established FinTech software provider with over 19 years of experience, supporting financial institutions across Europe, Asia, and other global markets. With a team of specialists across three continents and part of a billion-dollar technology group, the company develops secure and scalable banking platforms used by regulated financial institutions worldwide.

As an Application Support Specialist, you will play a critical role in ensuring platform stability, resolving incidents, and supporting the continuous delivery of reliable financial services. This role is ideal for someone who enjoys troubleshooting complex systems, working closely with engineering teams, and ensuring seamless platform performance in a production environment.

🔍 Responsibilities:

• Monitor application performance and ensure high availability of critical FinTech platforms;

• Investigate, diagnose, and resolve application incidents in production environments;

• Provide second-line technical support for platform users, partners, and internal teams;

• Analyse logs, system behaviour, and data flows to identify root causes of issues;

• Collaborate with engineering, DevOps, and product teams to implement fixes and improvements;

• Manage and track support tickets, ensuring timely resolution and clear communication;

• Support deployments, releases, and configuration changes across environments;

• Document recurring issues, troubleshooting steps, and operational procedures;

• Proactively identify system risks and propose improvements to increase stability and performance.

🎓 Requirements:

• 2+ years of experience in application support, technical support, or system operations;

• Experience working with production systems in FinTech, banking, payments, or other high-availability environments;

• Strong analytical and troubleshooting skills with complex applications;

• Understanding of APIs, databases, logs, and system integrations;

• Strong knowledge of EU regulations, including DORA and GDPR.

• Experience working with ticketing systems and incident management processes;

• Ability to collaborate effectively with engineering and product teams;

• Strong communication skills and ability to explain technical issues clearly;

• Fluent written and spoken English; Lithuanian is an advantage.

✨ The Employer offers:

• A high-impact role supporting mission-critical FinTech infrastructure;

• Exposure to complex international digital banking and payments implementations;

• Competitive salary aligned with experience and European FinTech benchmarks; €3,000 – €4,200 gross per month;

• Annual performance review and bonus system;

• Additional private health insurance after 6 months;

• 21 vacation days per year and free parking in Vilnius office;

• Opportunity to travel internationally (including Cyprus team visits).

If you’re ready to solve real-world platform challenges and build your career in FinTech infrastructure, let’s talk.