A well-established and trusted Neobank and Payment Platform - is on the lookout for a proactive Account Manager / Customer Support Specialist to guide customers through their onboarding journey, ensure satisfaction, and help expand opportunities in financial management services.

If you thrive in a fast-paced fintech environment, excel at building strong client relationships, and are ready to take ownership of client success, this role is your chance to shine.

🌐 About the Company:

Headquartered in the UK and fully regulated under an Electronic Money Institution (EMI) license, our client is a trusted financial services provider committed to reshaping how businesses handle payments. The company designs and delivers innovative, tech-driven financial solutions tailored to the needs of modern enterprises.

It combines cutting-edge payment infrastructure with a highly personalized customer experience — offering businesses not only speed and efficiency but also the human touch that's often missing in digital finance. Whether serving SMEs or larger corporations, the firm’s mission is to simplify global payments, reduce friction, and unlock new growth opportunities for clients operating across borders.

Their services include local and cross-border payments in 30+ currencies, instant currency exchange, and advanced permission management. With a focus on modern financial management, their fully digital onboarding process allows users to register from anywhere.

🔍 Responsibilities:

• Handling client inquiries across channels (email, chat, phone) with speed, accuracy, and empathy.
• Managing client accounts post-onboarding, ensuring satisfaction and engagement.
• Processing and following up on AML/KYC documentation in line with regulatory standards.
• Identifying upsell and cross-sell opportunities based on client needs.
• Collaborating with compliance and product teams to resolve issues and improve processes.
• Keeping detailed records of client interactions, issues, and resolutions using CRM and support tools.

🎓 Requirements:

• Proven experience in a customer support or account management role — ideally in fintech, banking, or financial services.
• Strong understanding of KYC/AML procedures and compliance practices.
• Excellent written and verbal communication skills.
• Languages: English (required), Latvian and Russian (a plus).
• Ability to spot commercial opportunities and drive upsell conversations without being pushy.
• Calm, solution-oriented attitude with great attention to detail.

✨ The Employer offers:

• A key role in shaping customer experience in a growing global fintech.
• A collaborative, fast-moving environment where your voice matters.
• Flexible working hours and hybrid work options.
• Opportunities to grow into senior account management, compliance, or product roles
• Competitive salary: 2,000 – 3,000 EUR.